Service Canada is the program operated by

Employment and Social Development Canada Employment and Social Development Canada (ESDC; french: Emploi et Développement social Canada; french: EDSC, label=none)''Employment and Social Development Canada'' is the applied title under the Federal Identity Program; the legal title is De ...

to serve as a single-point of access for the

Government of Canada The government of Canada (french: gouvernement du Canada) is the body responsible for the federal administration of Canada. A constitutional monarchy, the Crown is the corporation sole, assuming distinct roles: the executive, as the ''Crown ...

's largest and most heavily used programs, such as the Social Insurance Number, the

Employment Insurance Unemployment benefits, also called unemployment insurance, unemployment payment, unemployment compensation, or simply unemployment, are payments made by authorized bodies to unemployed people. In the United States, benefits are funded by a compu ...

program, the

Old Age Security The Old Age Security (OAS) (SV; french: Sécurité de la vieillesse) program is a universal retirement pension available to most residents and citizens of Canada who have reached 65 years old. This pension is supplemented by the Guaranteed Income ...

program and the Canada Pension Plan. Service Canada centres also accept applications for Canadian passports.

History

Service Canada officially began operations on September 14, 2005 with a mandate to provide a single point of access to a range of government services and benefits either in person, by phone, by internet, or by mail. Service Canada's origins, however, date back to 1998 when the Government of Canada began developing an integrated citizen-centred service strategy based on detailed surveys of citizens' needs and expectations. As of May 2007, Service Canada has partnered with over 14 other departments and agencies to provide access to more than 50 government programs and services. It also had established close to 500 points of service across Canada – many of which are outreach and mobile offices designed to deliver programs and services into rural and remote areas. VernonServiceCanada2019

Description

Similar initiatives to Service Canada have been established in many Canadian provinces and jurisdictions across Canada, such as

Service New Brunswick Service New Brunswick (in French, Service Nouveau-Brunswick), commonly referred to as SNB, is a crown corporation in the Canadian province Within the geographical areas of Canada, the ten provinces and three territories are sub-national admini ...

(SNB), and

ServiceOntario ServiceOntario is part of the Ministry of Government and Consumer Services which provides a single point of contact for core provincial government services to individuals and businesses in the province of Ontario, Canada. Established in 2006 fr ...

. The goal of delivering citizen-centred service has also been embraced by most developed countries around the world for several years – with Canada consistently ranked as a leader in the field by

consulting firm A consulting firm or simply consultancy is a professional service firm that provides expertise and specialised labour for a fee, through the use of consultants. Consulting firms may have one employee or thousands; they may consult in a broad rang ...

s such as Accenture. Service Canada is currently a part of the Employment and Social Development Canada. The department is the Government of Canada's major provider of social programs, services and benefits, and is a key player in the development of the full range of social policies at the

federal Federal or foederal (archaic) may refer to: Politics General *Federal monarchy, a federation of monarchies *Federation, or ''Federal state'' (federal system), a type of government characterized by both a central (federal) government and states or ...

level. The current Minister responsible for Service Canada is

Karina Gould Karina Gould (born June 28, 1987) is a Canadian politician who has been the minister of families, children and social development since October 26, 2021. A member of the Liberal Party, she serves as a member of Parliament (MP) and has represent ...

, in the Families, Children and Social Development portfolio, with Lori MacDonald serving as the senior associate deputy minister and chief operating officer. Service Canada announced in fall 2005 that it was subcontracting some of its service delivery to SNB, the first public sector multi-service agency in Canada; this is believed to be a precedent whereby a provincial agency was contracted to deliver a federal service. Service Canada is a sponsor of Women in Science and Engineering Newfoundland and Labrador (WISE NL).

References

External links

* {{authority control Government agencies established in 2005 Employment and Social Development Canada Federal departments and agencies of Canada Government services portals 2005 establishments in Canada